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Have a question? You may find an answer in our FAQs.
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Customer Services

Call Us: 563-419-4980

Mon-Fri: 9:00 am - 6:00 pm
Sat-Sun: 9:00 am - 4:00 pm

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PAYMENTS
Accepts the following payment methods:

Credit Card: Visa, MasterCard, American Express, Discover, JCB, Diners Club. The total will be charged to your card when the order is shipped.

Online: Shopify Pay, Apply Pay, Google Pay. Shop easily online without having to enter your credit card details on the website.

RETURN POLICY

Returns for faulty or broken items are accepted for any item purchased on MaTurtle's within 30 days of the sale date.

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Shipping:

  • Ground shipping available within 1 to 7 business days
  • Shipping prices are dependent on your location and can be calculated at checkout
  • In-person pickup at a show may be available, contact us before submitting your order
  • Next-day and Express delivery options also available at checkout
 

Exchanges:

Customer is responsible for shipping charges when making exchanges and shipping/handling fees of original purchase is non-refundable. Please contact us to make an exchange.

Returns & Refunds:

Returns for faulty or broken items are accepted for items purchased on MaTurtle's within 30 days of the sale date. See our refund policy for further details.

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