FAQs
WHAT ARE SHIPPING TIMES AND COSTS?
- Ground shipping available within 1 to 7 business days
- Shipping prices are dependent on your location and can be calculated at checkout
- In-person pickup at a show may be available, contact us before submitting your order
- Next-day and Express delivery options also available at checkout
WHAT PAYMENT METHODS CAN I USE?
MaTurtle's accepts the following payment methods:
- Credit Card: Visa, MasterCard, American Express, Discover, JCB, Diners Club. The total will be charged to your card when the order is shipped.
- Online: Shopify Pay, Apply Pay, Google Pay. Shop easily online without having to enter your credit card details on the website.
- MaTurtle's features a fast checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
Exchanges:
Customer is responsible for shipping charges when making exchanges and shipping/handling fees of original purchase is non-refundable. Please contact us to make an exchange.
Returns & Refunds:
Returns for faulty or broken items are accepted for items purchased on MaTurtle's within 30 days of the sale date. See our refund policy for further details.
